Refund Policy

Full Refund Available: If a creator is a no-show or there are any issues with the booking, you can raise a refund request through your dashboard before the scheduled time.

• Refund requests must be submitted before the scheduled session time
• Full amount will be refunded within 5-7 working days
• Valid reasons include: creator no-show, technical issues, or service quality problems
• Requests are reviewed on a case-by-case basis

Investigation-Based Refunds: Playground subscriptions are generally non-refundable as we provide trial sessions to try before subscribing.

• Free trial sessions are available before subscription
• Refunds may be issued upon investigation of technical issues
• Processing time: 5-7 working days for approved refunds
• Valid technical issues will be considered on a case-by-case basis
• Subscription cancellations take effect at the end of the current billing period

Automatic Deactivation: Stream subscriptions automatically deactivate when the time period ends.

• No refunds for completed stream periods
• Subscriptions automatically deactivate at the end of the billing period
• You can cancel anytime to prevent future charges
• Technical issues may be eligible for investigation and potential refund

• All refund requests must be submitted through the official dashboard
• Refunds will be credited to the same mode of payment within 5-7 working days
• We reserve the right to modify this policy with prior notice
• For disputes or special circumstances, contact our support team